Frequently Asked Questions
A. Enrollment
1. Who can enrol in RBC Road Assist?
RBC Royal Bank clients are eligible to enrol in RBC Road Assist.
2. I am having trouble enrolling online, what do I do?
If you have any questions about enrolling online, we will be happy to guide you through the online enrollment process. Contact us at: 1-855-826-5908 or email us at customerservice@rbcroadassist.com .
B. Coverage
3. How soon after enrollment can I use the service?
Your coverage will begin 48 hours after online enrollment is completed. Upon successful completion of online enrollment, you will receive a Welcome email within 24 hours containing detailed plan information.
4. What vehicles are covered under my plan?
Covered vehicles include any passenger car, motorcycle, pick-up truck with a gross vehicle weight of up to 10,000 lbs (4,500 kg) that the plan member is driving or riding in legally, and for personal use. Excluded vehicles includes: commercial vehicles of any kind (including but not limited to taxis, limousines, buses, delivery vehicles), loaded or altered vehicles, RVs over 10,000 lbs (4,500 kg), trailers or vehicles in tow, off-road vehicles, ATVs, snowmobiles, farm tractors, farm or construction machinery, or any other vehicle not normally intended to be driven legally on public roads or highways.
5. Who is protected under my plan?
You and your eligible family member are covered under the plan. Eligible family members include your spouse and children aged 16-21. They must be licensed drivers, reside at the same address as you in Canada, and must be registered on your RBC Road Assist account for coverage.
6. How do I get help if my vehicle is disabled?
For immediate roadside assistance services, call 1-855-826-5908.
Roadside assistance services are available 24 hours a day, 365 days a year.
7. What is covered under Fuel Delivery services?
If you run out of gas, we'll deliver some to you. There is no charge for the delivery, please refer to full plan details for complete information.
8. What is covered under Mechanical First Aid?
If you run into mechanical issues, we can come to make minor adjustments to make your vehicle safely operational. This may include cleaning of corroded battery terminals or tightening of belts. If your vehicle cannot be repaired to a safe driving condition, we will tow you to the nearest qualified repair facility (towing distance coverage varies by plan).
9. What is covered under Motorist Legal Advice?
In the event of a traffic accident, or any other issues related with your vehicle, we'll connect you with an experienced lawyer to help you make informed decisions. The assistance is provided by phone and is confidential. Service is available Monday to Friday between 9:00am and 8:00pm EST. Under the Gold and Platinum plans, there are no restrictions to the number of motorist legal advice calls you can make.
10. What is Trip Planning Assistance?
As part of your RBC Road Assist plan, you'll have access to a personalized trip planner, detailed maps with highlighted routes, point to point distance calculator, and detailed destinations packages for major tourist routes.
11. What is Bike Roadside Assistance?
Your vehicle coverage extends to your bike too. If you run into problems on your bike - we are only a phone call away. We'll transport you and your bike to a location within the roadside towing distance covered in your plan to get you back on the move. Bike roadside assistance calls are part of the allotted number of service calls per year.
C. General Account Inquiries
12. How do I change my login ID (email address) or password?
To change your login ID or password, simply visit the 'My Account' section of the website. By clicking on the 'Login Details' icon, you can quickly update your login ID and/or password using the Edit button.
13. What should I do if I forgot my password?
If you have forgotten your password, click on the 'Forgot Password' button on the Login page, at which point you will be prompted to enter the email address associated with your account. An email will then be sent to your inbox with a temporary password. Once you've received the email, click on the link provided and follow the steps in order to restore your password.
14. What happens if I want to change to a different plan level?
Our Contact Centre representative will be happy to assist you to change to a different plan level. Simply call us at 1-855-826-5908.
15. How do I update the family member information in my plan?
If you would like to add, remove, or update the family member information on your plan, please contact us at 1-855-826-5908 and we will be happy to assist you. Family coverage includes you, your spouse and children aged 16-22 residing at the same address in Canada.
16. What if I need a service that is not included in my plan?
If you require a service that is not included in your current plan, just give us a call at 1-855-826-5908 and we will provide you with a preferred rate.
17. What if I want to cancel my plan?
Contact us at 1-855-826-5908 and a Contact Centre representative will be happy to assist you. If you would like cancel your plan, a pro-rated refund will be provided if applicable. For more details, please refer to the Terms and Conditions
18. Who are the RBC Road Assist Providers?
RBC Road Assist roadside assistance services are provided by DAA (Dominion Automobile Association) with account administration services provided by Sigma Loyalty Group Inc (Sigma Loyalty Group Inc.).
DAA has been serving Canadian motorists for 60 years and is supported by a network of more than 8,000 towing professionals from across North America. Sigma Loyalty Group Inc is a leading financial technology company and a trusted partner to financial institutions around the world. As a technology expert, Sigma Loyalty Group Inc has partnered with RBC to bring solutions that better serve their clients. For more information on Sigma Loyalty Group Inc, please visit sigmaloyaltygroup.com.
D. Contact Information
19. Who do I contact in the event of an emergency?
For immediate roadside assistance services, call 1-855-826-5908.
Roadside assistance services are available 24 hours a day, 365 days a year.
In your Welcome email, you will also receive a digital wallet card that you may print out and keep with you at all times.
20. Who do I contact for account and billing questions?
For account and billing inquiries, call 1-855-826-5908.
Contact centre representatives for account related inquiries are available:
- 9:00am to 9:00pm EST, Monday to Fridays
- 10:00am to 6:00pm EST on Saturdays